Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints

Fast Facts

Hourly Pay
Entry Level: $13.95/hr
Median: $17.55/hr
Experienced: $21.80/hr

Current Employment
632 (2017)

Projected Employment
575 (2028)

Growth for Order Clerks

2017 Jobs2028 JobsChange (2018-2028)% Change (2018-2028)

Industries Employing Order Clerks

IndustryOccupation Jobs in Industry (2017)% of Occupation in Industry (2017)% of Total Jobs in Industry (2017)
Electronic Shopping and Mail-Order Houses548.5%8.7%
Industrial Machinery and Equipment Merchant Wholesalers274.3%1.8%
General Warehousing and Storage264.2%0.8%
Internet Publishing and Broadcasting and Web Search Portals 264.1%1.1%
Corporate, Subsidiary, and Regional Managing Offices213.3%0.4%

Occupational Skills

  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.