DAYTON REGIONAL WORKFORCE PORTAL
First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Fast Facts
Hourly Pay
Entry Level: $20.65/hr
Median: $26.01/hr
Experienced: $32.12/hr
Current Employment
2,695 (2018)
Projected Employment
2,846 (2028)
Growth for First-Line Supervisors of Office and Administrative Support Workers
| 2017 Jobs | 2028 Jobs | Change (2018-2028) | % Change (2018-2028) |
|---|---|---|---|
| 2,695 | 2,846 | 127 | 5% |
Industries Employing First-Line Supervisors of Office and Administrative Support Workers
| Industry | Occupation Jobs in Industry (2017) | % of Occupation in Industry (2017) | % of Total Jobs in Industry (2017) |
|---|---|---|---|
| Offices of Physicians (except Mental Health Specialists) | 167 | 6.2% | 1.8% |
| Local Government, Excluding Education and Hospitals | 133 | 4.9% | 0.8% |
| Warehouse Clubs and Supercenters | 119 | 4.4% | 2.5% |
| Corporate, Subsidiary, and Regional Managing Offices | 96 | 3.6% | 1.9% |
| General Medical and Surgical Hospitals | 92 | 3.4% | 0.5% |
Occupational Skills
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
PARTNERS
